What happens within 2 business days of receiving an appeal?

When an appeal is received, it is essential to ensure that the appropriate parties are informed of the status of the appeal. Sending an IPC acknowledgment within two business days serves to confirm receipt of the appeal and sets the expectation for further actions. This acknowledgment is crucial as it assures the appellant that their concern is being processed and helps maintain transparent communication throughout the appeal process.

While other processes might occur afterward, acknowledging receipt is a fundamental initial step in handling appeals. It establishes a timeline for follow-up actions and ensures that everyone involved is aware that the appeal is being addressed. The acknowledgment does not imply a decision has been made nor does it provide a resolution or automatically escalate the appeal; it simply formalizes that the appeal has been noted and is under consideration.